Privacy Policy

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Last updated: 27 October 2025

Africa Provide (Pty) Ltd (“Africa Provide”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us through social media or advertising platforms such as LinkedIn, or engage with our brokerage services.

We may collect and process the following personal information:

• Identification and contact details: Your name, surname, email address, phone number, and company details.
   
• Insurance-related information: Details you provide for obtaining or managing insurance quotations, policies, or claims.
   
• Digital information: Your IP address, browser type, and usage data collected automatically through cookies or analytics tools.
   
• Lead form submissions: Information submitted through LinkedIn Lead Gen Forms or the Contact Us forms on our website.
  

We process your information for legitimate business and lawful purposes, including to:

• Respond to your inquiries, quote requests, or service applications.
   
• Provide brokerage and advisory services related to insurance products.
   
• Communicate with you about policy updates, new offerings, or relevant industry information.
   
• Manage internal administration, compliance, and record-keeping obligations.
   
• Improve our website, marketing communications, and client experience.
   

We will only process your information for the purposes for which it was collected or as required by law.

In terms of POPIA, we process personal information under one or more of the following lawful grounds:

• You have given consent for the processing of your personal information.
   
• Processing is necessary to enter into or perform a contract with you (e.g., insurance quote or policy).
   
• Processing is required to comply with legal or regulatory obligations.
   
• Processing is necessary for our legitimate interests as an insurance brokerage, provided your rights are not infringed.
  

We take appropriate, reasonable technical and organisational measures to protect your personal information from:

• Loss, misuse, unauthorised access, disclosure, alteration, or destruction.
   

Your information may be stored securely on cloud-based systems, servers, or databases operated by trusted third-party service providers who are also bound by confidentiality and data protection obligations.

We do not sell your personal information.
We may, however, share your information:

• With registered insurers, underwriting managers, or service providers strictly for insurance-related processing.
   
• With regulatory or law enforcement bodies when legally required.
   
• With authorised third parties who assist us with IT, marketing, or compliance functions — under signed confidentiality agreements.
   

All parties receiving your information are required to process it in accordance with POPIA.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law and regulatory frameworks governing insurance intermediaries.

You have the right to:

• Request access to the personal information we hold about you.
   
• Request correction, update, or deletion of your personal information.
   
• Withdraw consent for processing at any time (subject to legal or contractual restrictions).
   
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled.
   

To exercise these rights, please contact us at:
📧 demitri@africaprovide.co.za

Our website may use cookies or similar technologies to improve functionality and user experience.
You can adjust your browser settings to refuse cookies; however, some site features may not function properly as a result.

We may update this Privacy Policy periodically. Updates will be published on our website with a revised “Last Updated” date.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 demitri@africaprovide.co.za
🌐 https://africaprovide.co.za